terms and conditions

Participation Policy:
(Jelli Babies & Private lessons with adult participant in the pool):
Parents or guardians are fully responsible for their children during the class and must follow the instructions provided by the instructor at all times. Failure to follow these instructions may result in injury. The swim school will not be held liable for any accidents or injuries that occur due to non-compliance with the instructor’s directions.
Independent Swimming Lessons (Jelli Juniors, JelliENGAGE and Private Lessons):
Children are expected to adhere to the swim school’s behaviour policy to ensure their safety during the lesson. Teachers are responsible for students only during the allocated lesson time. The swim school will not be liable for any incidents that occur outside of this time or due to non-compliance with behaviour expectations.
    • Medical Conditions: You confirm that your child is in good health and does not have any medical conditions that would affect their ability to participate in swimming lessons. You agree to inform the swim school of any medical conditions, allergies, or physical limitations prior to the start of lessons.
    • Accident and Injury: You acknowledge that swimming and aquatic activities involve inherent risks, and you voluntarily assume full responsibility for any accidents, injuries, or illnesses that may occur during participation in swimming lessons, whether caused by your child’s actions or by an incident in the pool. You understand that The Jelli Swim Academy have swim school insurance and have completed risk assessments, normal action plans, emergency action plans ,etc, you can email us and ask for a copy of our policies at anytime. Lead teachers have their own personal insurance and a clear DBS checks, safeguarding training and relevant qualifications.
    • Supervision: For lessons involving younger children, you agree to ensure that a responsible adult is present at the facility, and you understand that the swim school is not responsible for supervision outside of the designated lesson time.
    • Swimming Equipment: You understand that swim gear, including but not limited to swimwear, goggles, and flotation devices, should be appropriate and in good condition but any incidents through fault of equipment should be taken up with manufacturer. The swim school will not be liable for any damage or loss of personal belongings.
    • Photography and Media: You grant the swim school permission to take photographs or video footage of your child during lessons, which may be used for promotional purposes unless otherwise notified in writing. If you do not wish for your child to be photographed or filmed, please inform the swim school prior to the first lesson.
    • No jewellery is permitted during class time, any accidents that occur due to jewellery are at fault of the participants and not the swim school.
Behaviour Policy:
All students are expected to behave appropriately during lessons, respecting the instructors and other participants. Failure to follow the behaviour policy may result in the student being removed from the class, and no refund will be given for missed lessons due to non-compliance with this policy. Behaviour such as spitting. hitting, kicking and screaming is not acceptable. 
 
Privacy Policy:
 
At The Jelli Swim Academy, we are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This policy explains how we collect, use, and protect your data in compliance with the General Data Protection Regulation (GDPR).
Data We Collect
We collect personal information when you register for swimming lessons with us, which may include:
Name, address, and contact details (e.g., phone number, email address)
Payment information (for direct debit collections)
Health and emergency contact information (for the safety of your child)
How We Use Your Data
Your personal data is used to:
Provide swimming lessons and related services
Communicate with you (via whatsapp and other platforms) regarding your child’s progress, lesson schedules, and other updates
Process payments and manage your membership
Ensure the safety and well-being of your child during lessons
Third Party Providers
We may share your data with trusted third-party companies for the purposes outlined below:
Direct Debit Providers: We use third-party services to process payments via direct debit. These services are compliant with GDPR.
Social Media: We may use your child’s images or videos on our private social media platforms (e.g., Facebook or Instagram) to share updates, news, and promotions. We will only post content with your consent.

STA: Our governing body.
Data Security
We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. We store data securely and work with third-party providers who also comply with GDPR regulations.
Your Rights
You have the right to:
Access the personal data we hold about you
Correct any inaccuracies in your data
Request the deletion of your data (subject to certain conditions)
Withdraw consent for marketing communications at any time
If you have any concerns or questions regarding how we handle your personal data, please contact us at contact@thejelliswimacademy.com
Retention of Data
We will retain your personal data for as long as necessary to provide our services to you or as required by law. Once it is no longer needed, your data will be securely deleted.
By enrolling your child in The Jelli Swim Academy, you consent to the collection and processing of your personal data as described in this policy.
This policy was last updated on 03/02/2026
 
Payment Policy:
Lessons are paid for by direct debit. You can find a full breakdown of the calculations on our pricing page. This is worked out pro rata, your direct debit will still be taken over the holiday periods. We ask for 28 days notice to cancel your direct debit and the final direct debit must be paid unless you have any outstanding lesson credits. Please see cancellation policy to see how we process lesson credits. All direct debits are collected by GoCardless. Any missed payment will incur a £5 late payment charge. 
Cancellation Policy:
As per our terms and conditions, we ask for 28 days notice to cancel your membership with us. This notice period ensures we can manage our schedules and make appropriate adjustments. If you have any unused lesson credits at the time of cancellation, they will be deducted from your notice period. For example, if you have two lesson credits, your notice period will be reduced to two weeks. 
Please note that failure to provide the required notice will result in ineligibility for re-enrolment in the future. 
What happens if my class is cancelled?
We make every effort to avoid cancelling lessons; however, there are times when situations beyond our control may arise. If we have to cancel a lesson, we expect all participants to treat our team with the kindness and respect that they would like to be treated with. If we deem your behaviour disrespectful or rude, you may be removed from our programme and no refund will be given.  For the safety of our Jelli Babies, we only operate in pools that are maintained at a temperature of 29°C or higher. If the pool temperature drops below this threshold, lessons will be automatically cancelled, and we will work to arrange a suitable catch-up lesson, if you cannot attend this catch up lesson, we may add a lesson credit to your account. Should we be unable to schedule a catch-up lesson within a reasonable time frame, a lesson credit will be added to your account. 
If you accumulate 4 lesson credits, this will cover the cost of your final payment upon providing notice of cancellation.
Please note, we do not offer refunds where credits and/or catch ups can be arranged.
If you miss a lesson due to illness, holiday, or any other reason, unfortunately the lesson will be lost.
 
 
 
 
We’ve provided an overview of some of our key policies above for your reference. However, as a swim school, we have many additional policies that are not covered in this document. Below is a list of some of our key policies and procedures that you may request to see.
-Illness and Injuries Policy
-Normal Operating Procedures
-Emergency Operating Procedures
-Intruder Policies
-Risk Assessments
-Safeguarding Policy
-First Aid Policy
-Code of Conduct
-Health and Safety Policy
-Incident Reporting Policy
-RIDDOR Policy
-COSHH Policy
-Bullying Procedures
-Quality and Inclusion Policy
-Complaints Procedure
-CPD Documents
We regularly update our policies to ensure we are operating at the hightest possible standard.